Creating An Inclusive Community
Jephtah Abu is a community manager based in Lagos, Nigeria, with over five years of experience in building inclusive & diverse online communities ranging from B2B brands, Tech Startups, and SaaS companies.
He recently became the first locally-based Nigerian to be awarded a full scholarship to C School (A cohort for community managers). Jephtah advocates for DEI (Diversity, Equity, and Inclusion) in community management and rallies for more Global Opportunities for Community Managers in Nigeria. After his experience in Marketing, he realized that community management is his passion.
This passion led to the creation of his blog, where he unpacks community industry insights during interviews with top community professionals and leaders, including Jenifer “Sue,” the Head of Community at Headspace — the meditation app with more than 30 million users.
In an interview with Ben Lang, the Head of Community at Notion, which has approximately 20 million users, Ben shares his thoughts on defining success for him in the community industry. During this episode, Jephtah Abu shares his experiences and gives community leaders tips on cultivating inclusive communities for all.
Creating An Inclusive Community Show Notes
4:26: Jephtah explains how he couldn’t find anyone advocating for community management in Nigeria and how Nigeria already has a deep sense of community and culture.
8:35: Discussing past work, Jephtah has experience as a program coordinator and social media manager. He then secured a community management job based in China.
18:11: Jephtah and Deb discuss the difference between a social media manager and a community manager.
22:31: Jephtah reflects on his transformative experience in CSchool, where, in just three months, he not only gained clarity about his aspirations but also forged profound personal connections.26:40: Jephtah jumps into tips for diversity and inclusion. He states onboarding is a critical first interaction to ask where people know their background and host cultural events.
39:49: Jephthah’s parting advice on fostering diversity and inclusion in online communities is a powerful reminder that treating people fairly is not just a suggestion; it’s a necessity.
This comprehensive playbook for online community managers, hosts, and guides offers best practices, checklists, and templates for creating an onboarding plan for your members.
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